BANNISTER IN HOME CARE POLICIES
OUR PLAIN ENGLISH VERSION
CONTENTS - click titles to read more
GETTING ASSISTANCE FROM BANNISTER IN HOME CARE
What can Bannister In Home Care do for me?
Who does Bannister In Home Care help?
Will I get help immediately?
Will I have to pay to get help from Bannister In Home Care?
How do I let Bannister In Home Care know that I need help?
What will happen when I first ask Bannister In Home Care for help?
What if Bannister In Home Care is not able to help me?
FAMILY INVOLVEMENT
Will my family still be able to help me when I receive help from Bannister In Home Care?
How can Bannister In Home Care help my family?
ADVOCACY
What is an advocate?
Who can be my advocate?
How can Bannister In Home Care help me with advocacy?
Would my advocate be a staff member from Bannister In Home Care?
How can Bannister In Home Care help my advocate?
What happens if my advocate and Bannister In Home Care disagree about something?
CONSENT
What does it mean to give consent?
What sorts of things will consent be needed for?
How do I give consent?
What is a guardian?
Would Bannister In Home Care give out my personal information without my consent?
STOPPING OR REFUSING SERVICES FROM BANNISTER IN HOME CARE
Can I refuse or stop a service that I get from Bannister In Home Care?
Can Bannister In Home Care stop providing me with a service?
If I do stop can I access them again if my situation changes?
COMMUNICATION
What does Bannister In Home Care mean by communication?
How will Bannister In Home Care communicate with me?
What if I have communication difficulties?
PRIVACY, DIGNITY AND CONFIDENTIALITY
How does Bannister In Home Care deal with my privacy?
Will Bannister In Home Care keep a record or file about me?
Can I access my file?
How will Bannister In Home Care use information they have about me?
How will Bannister In Home Care staff treat me?
How will Bannister In Home Care help me with my partner and friends?
How will Bannister In Home Care help me with my personal property?
PERSON CENTRED PLANNING
What is a person centred plan?
Do all people have a person centred plan?
How soon will I have a person centred plan?
What is meant by a person centred planning meeting?
What happens if I don’t attend the person centred planning meeting?
What will the person centred plan tell me?
How often will I have a person centred planning meeting?
Can my person centred plan be changed without my consent?
DEALING WITH COMPLAINTS
Do I have a right to complain about a person who works for Bannister In Home Care?
Who can make a complaint?
What should I do if I have a complaint about a person who works for Bannister In Home Care or about the service I receive?
What will Bannister In Home Care do with the complaint?
What will I do if I think the complaint has not been handled properly
Stopping or Refusing Services from Bannister In Home Care
Can I refuse or stop a service that I get from Bannister In Home Care?
Can Bannister In Home Care stop providing me with a service?
If I do stop can I access them again if my situation changes?
STOPPING OR REFUSING SERVICES FROM BANNISTER IN HOME CARE
Can I refuse or stop a service that I get from Bannister In Home Care?
Can Bannister In Home Care stop providing me with a service?
If I do stop can I access them again if my situation changes?