HOW WE COMMUNICATE
WHAT DOES BANNISTER IN HOME CARE MEAN BY COMMUNICATION?
Communication is the way we get our message across to other people. It is the way we let people know what we want in a way that they can understand. It is also the way other people let us know what they want in a way we can understand.
Normally we communicate by:
Talking and listening.
Using our hands and body movement.
The expressions on our face.
The use of special equipment that use pictures, numbers, letter boards and computers.
HOW WILL BANNISTER IN HOME CARE COMMUNICATE WITH ME?
Bannister In Home Care staff will never talk to, or behave towards you in a way that will make you frightened or uncomfortable.
Bannister In Home Care will always ensure that the way you are communicated with is effective. That means that when Bannister In Home Care staff members need to pass on information that is important to you, they will do it in the best way possible so that you understand what is happening.
Bannister In Home Care will train its staff if necessary to use any communication system that you may need or use. Your person centred plan will also be discussed with you in a way that you can understand.
WHAT IF I HAVE COMMUNICATION DIFFICULTIES?
Bannister In Home Care will help you to find people who are trained to assist you to improve your communication skills or use interpreters and translators if required. Bannister In Home Care will help you to obtain and learn to use any special communication devices or equipment that you may need.