GETTING ASSISTANCE FROM
BANNISTER IN HOME CARE
WHAT CAN BANNISTER IN HOME CARE DO FOR ME?
By planning the support you need to enhance your quality of life, Bannister In Home Care could:
Help you to do your shopping, pay your bills, clean your house, go to your doctor, catch public transport or cook your meals.
Help you with buying and eating food that is good for you and help you with personal care.
Help you to join groups or clubs, meet other people and find interesting things to do.
Help you to make your doctor’s appointment and if you need assistance could organise for you to get there and also to the chemist if needed.
Help you speak up about issues that matter to you and have people listen to what you have to say.
WHO DOES BANNISTER IN HOME CARE HELP?
Any older person or a person with a disability can request help from Bannister In Home Care and we will provide help to males and females regardless of their age or nationality, background or religious beliefs.
Bannister In Home Care will assess each person who asks for help and will either offer or decline a service based on the outcome of the assessment.
Some people assisted by Bannister In Home Care may have received funding from the Government so that it can employ people to help them.
Where possible Bannister In Home Care will also help people who do not receive funding from the Government, who are not older persons and who may not have a disability.
WILL I GET HELP IMMEDIATELY?
Bannister In Home Care always tries to help people as quickly as it can. This depends on how busy we are and how many people we are already helping. Help may not start as soon as you ask about it but we will provide help as quickly as possible.
WILL I HAVE TO PAY FOR HELP FROM BANNISTER IN HOME CARE?
Any service users who are receiving a service from Bannister In Home Care will need to pay money for the support they receive. These arrangements will be discussed with you by Bannister In Home Care prior to receiving the service.
HOW DO I LET BANNISTER IN HOME CARE KNOW THAT I NEED HELP?
You, or with your permission, your family or any other person can phone or call at the office of Bannister In Home Care and ask about receiving help.
WHAT WILL HAPPEN WHEN I FIRST ASK BANNISTER IN HOME CARE FOR HELP?
You will need to give Bannister In Home Care some information. Bannister In Home Care will need to know about your needs and the type of help that you think you may need.
To help Bannister In Home Care know what you want from it there will be a meeting with you, your family and any support person you choose to work out what assistance Bannister In Home Care will be required to provide for you.
When Bannister In Home Care is sure it has the best plan for you it will advise you and/or your family what services it will be able to provide for you and which worker will be assisting you and when that assistance will begin.
WHAT IF BANNISTER IN HOME CARE IS NOT ABLE TO HELP ME?
If Bannister In Home Care is not able to help you, it will tell you why it cannot help you at this time. If you would like information It will also about other organisations that can help you, Bannister In Home Care will give you information about other organisations.