STOPPING OR REFUSING SERVICES WITH
BANNISTER IN HOME CARE

CAN I REFUSE OR STOP A SERVICE THAT I GET FROM BANNISTER IN HOME CARE?

  • Yes. You can refuse or stop a service that you receive from Bannister In Home Care. You might do this if you think that you no longer need the service or if you can receive a more appropriate service from another agency.

  • If you stop the service provided by Bannister In Home Care you can have Bannister In Home Care provide a service in future. This will however depend on Bannister in Home Care being able to meet your needs and appropriate staff available to provide you with a service.

CAN BANNISTER IN HOME CARE STOP PROVIDING ME WITH A SERVICE?

Yes, Bannister In Home Care can refuse or stop a service that it is providing to you. This would only happen however after discussion with you and if necessary with your family/guardian/advocate. This withdrawal of services may also be done through the person centred plan review meeting.

Bannister In Home Care may decide to stop or refuse a service because of the following :

  • Bannister In Home Care cannot provide the services you are asking for

  • You have refused a service on a number of previous occasions.

  • You do not pay fees for your service.

  • The service can be provided more effectively by another organization.

  • You decide to move out of the areas that are serviced by Bannister In Home Care.

  • Your actions place the staff of Bannister In Home Care at risk and that risk cannot be reduced within the resources of Bannister In Home Care or when the additional necessary resources are unavailable.

IF I DO STOP SERVICES WITH BANNISTER IN HOME CARE CAN I ACCESS THEM AGAIN?

  • Yes, you can access the services of Bannister In Home Care again if there are staff members available and if Bannister In Home Care can meet your needs.

  • Bannister In Home Care has a full set of Policies and Procedures that can be read by any person and that explain what to do if you would like to receive or stop a service.

  • Bannister In Home Care encourages all service users and their families, guardians or advocates to read the Policies and Procedures and to ask any questions that they have about services or these documents. Please contact the Service Manager on (02) 9212 2911 if you would like to read any of our policies.