PRIVACY, DIGNITY AND CONFIDENTIALITY POLICIES

HOW DOES BANNISTER IN HOME CARE DEAL WITH MY PRIVACY?

Bannister In Home Care believes that you have the same rights to privacy, and confidentiality as all other people in society and to be treated with the same dignity and respect.

WILL BANNISTER IN HOME CARE KEEP A RECORD OR FILE ABOUT ME?

Yes, there will be a file and records that will contain information about you. This file will only contain the information that Bannister In Home Care needs to assist you to live your life. The type of information could include things like:

  • Your name, address and contact telephone number.

  • Some basic medical information that will help Bannister In Home Care to better meet your needs.

  • Information about your culture, beliefs and values so that we can best meet these particular needs

  • Contact name and number for a close friend or family member that can be called in case of an emergency.

  • Names and contact numbers of people you think are important in your life.

  • Information from your person centred plan and any training programs so that Bannister In Home Care can help you in the way you want.

  • Notes from your Bannister In Home Care support workers so that they can remember the sort of things that they have done with you and how well your person centred plan is working.

Nobody except Bannister In Home Care staff and you can see your file without your permission. Only Bannister In Home Care support workers that are assisting you are able to read your file or records.

CAN I SEE MY PERSONAL CARE FILE?

You can read your file whenever you want to. All you have to do is tell your worker from Bannister In Home Care that you want to read your file and they will make arrangements for you to do so.

HOW WILL BANNISTER IN HOME CARE USE INFORMATION THEY HAVE ABOUT ME?

  • Bannister In Home Care will only use your information to help you. The information about you is only used to plan such things as support for you.

  • Bannister In Home Care will use general information that will come from your file, but that is not directly linked to your name, to plan better services for all people who use Bannister In Home Care.

HOW WILL BANNISTER IN HOME CARE STAFF TREAT ME?

  • Bannister In Home Care staff will never talk about you or your problems with anyone that is not part of your person centred planning process unless you give Bannister In Home Care permission to do so.

  • Bannister In Home Care staff will never talk about your needs in front of you unless you are included in the conversation.

  • Bannister In Home Care will never discuss issues about you in public.

  • You will always be included in any person centred planning meetings or other meetings that involve delivering services to you. 5. Bannister In Home Care staff members will always treat you with dignity and respect. That means that they will treat you as you would like to be treated by your friends and family.

HOW WILL BANNISTER IN HOME CARE HELP ME WITH MY PARTNER AND FRIENDS?

  • Bannister In Home Care knows that you have the right to choose your own friends and partners.

  • Bannister In Home Care can help you to learn how to know if a person is likely to treat you well or not.

  • Bannister In Home Care can help you learn the skills that will help you make and keep good friends.

  • Bannister In Home Care will help and support you to live the lifestyle of your choice. This means that Bannister In Home Care will help you live your life the way you want.

HOW WILL BANNISTER IN HOME CARE HELP ME WITH MY PERSONAL PROPERTY?

If you would like Bannister In Home Care staff to help you look after your personal property by showing you how to use it properly, how to care for it and what to do if something goes wrong, they will do this.