Community Care Common Standards

The Australian Department of Health and Ageing has developed the Community Care Common Standards to be applied to range of Community Care services – including in home care.

The Standards are made up of three Standards and 18 expected outcomes relating to those Standards.

Each of the Standards includes a principle that summarises the intent of that Standard.

The three Standards are:

  1. Effective Management
  2. Appropriate Access and Service Delivery
  3. Service User Rights and Responsibilities.


Each of the 18 expected outcomes relating to the Standards includes the following information:

Bannister In Home Care has adopted the Community Care Common Standards in the development of all of our in home care services.

GST information

For information regarding Bannister In Home Care’s policy on charging GST, please see the document below:

Bannister In Home Care GST Policy


Falls Prevention

Here’s some valuable information on preventing falls:

Home Safety – click here

How to fall-proof yourself – click here

What to do after a fall at home – click here

Advocacy, Advocate Support and Complaints

NSW Trustee and Guardian
NSW Trustee & Guardian’s role is to act as an independent and impartial Executor, Administrator, Attorney and Trustee for the people of NSW and provide direct financial management services and authorisation and direction to private financial managers.
Ph: 1300 364 103

Private Guardian Support Unit – PGSU
The Private Guardian Support Unit (PGSU)  provides a free and confidential service to assist legally appointed guardians in their role.
Phone 02 8688 6060,c=y

The Aged Care Rights Service
TARS is a community legal centre that protects the rights of older people. They provide telephone advice, advocacy, legal advice and educational services.

Ph: 1800 424 079

Plain English Policies

Click here to download our policies in the simplest language possible!

Talk to Our Team