Home Care Packages

Home Care Packages are a great option for those that need extra support in their home, to help maintain and rediscover independence. Designed specifically for elderly care and open to all Australian citizens, this government subsidised scheme could make your life easier and help you to spend more time doing the things you enjoy.

The funds you receive will allow you to purchase care services and approved inclusions. Individual providers have their own pricing – find out more about our prices by clicking the button below.

What is a Home Care Package?

The Home Care Packages program is a Commonwealth government-subsidised program that provides long-term support for older people who want to continue living at home.

There are four different levels of Home Care Packages. Each provides a portion of funding which can be used to buy hours of elderly home care, or other support appropriate to your needs.
The four categories are:

  • LEVEL 1 – For basic care needs. Provides approximately 2 hours of home care services a week.
  • LEVEL 2 – For low-level care needs. Provides approximately 4 hours of care a week.
  • LEVEL 3 – For intermediate care needs. Provides approximately 9 hours of care a week.
  • LEVEL 4 – For high-level care needs. Provides approximately 13 hours of care a week.

How does it work?

Home Care Package funds aren’t paid to you directly. Instead, you choose an Approved Home Care Package provider (like us) to administer the funds on your behalf and give you ‘case management’ support and advice.

How do I access a home care package?

To be assigned a Home Care Package you need to complete an Aged Care Assessment. This will assign you the level of care most appropriate to your needs.

Once you have a Home Care Package, you can keep it for as long as you need. If required, you may be reassessed for a higher level package that gives you more support at home – you can let your case manager or support team know if you think you need more at home help.

There are three easy steps to start receiving support from Bannister In Home Care:

  • Call us on 1300 368 991, email us at [email protected] or fill out our Contact Form
    to speak to one of our Customer Service Officers who will take your details and get to know your care needs. 
  • Our Customer Service Officer will pass on your information to a Care Coordinator who will give you a call to talk some more and set up a time to visit you for a complimentary in-home assessment. 
  • On the day of your in-home assessment, your Care Coordinator will come to your home to work with you and your family or advocates to come up with a care plan that works for you. We’ll talk about:

Who you are, what you like and don’t like

Your needs and goals for your in home care

Your favourite past and present community activities, pastimes, family history and culture and any other information that will help us deliver your unique care services designed just for you

Any medical conditions that we need to be mindful of

Your family support network and how they will be involved in your care moving forward

Your professional healthcare support network and how to fit this in with your in home care – such as a visiting nurse, physical therapist, dietician, occupational therapist or other healthcare professionals

  • After your home assessment, our team will develop your personalised comprehensive care plan
    to suit your goals and deliver your care in a way that fits you.
  • You read through your care plan and talk with your loved ones to decide if Bannister In Home Care
    is the service provider you want to deliver your home support services.

Your in home care services with Bannister Begin:

From the date your agreement is signed, we get straight to work scheduling your requested services.

It takes time to get this right, we ask for 2 weeks under normal circumstances to make sure we send the most appropriate not the first available. We always strive to provide consistency in staff – a good working relationship is important to achieve positive outcomes through your package.

Questions you may have about eligible expenses are approved by your coordinator – reimbursements and purchases are made within 5 business days of receiving approval.

Your Home Care Package statement will be provided at the start of the month, for the month just passed. You can call our office at any stage to check up-to-day package fund balance.

Your coordinator will schedule reviews with you at appropriate milestones or during changes to your circumstances.

Meeting your goals:

You may already have an idea what you would like to achieve from your Home Care Package or you may need some help in deciding what works for you and how to maximise your funds.

Your Care Coordinator is here to assist you in setting your goals and working together to achieve them. We will conduct regular reviews to ensure all strategies are working to support you in meeting those goals and look at any new goals you would like to set.

Goals are very individual and specific to you. We will guide you on the use of Government funding and develop a budget together to make the most of your Home Care Package funds. This will support you in achieving your goals sooner.

Collaboration for your care:

Most of positive feedback that we receive refers to the speed and ease with which our clients can access their coordinator.

Coordinators working in a collaborative and supportive way is a priority for Bannister In Home Care, something we take pride in. Coordinators are decision makers but they aren’t overly prescriptive, they are able to discuss appropriate strategies and confirm the suitability of your plans – or recommend alternatives. The spirit of flexibility and responsiveness to client preferences is encouraged through all business departments – we are a customer service organisation.

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Care to fit you



My Aged Care is the government gateway for all aged care services and they should
be your first point of contact when you’re looking for aged care support.
They provide the following services:

Assessments to understand the level of care you need and which funded services you can access.
Help finding local services that fit your level of need.

You can get in contact with My Aged Care in two ways:

The Aged Care Assessment (ACA) evaluates people’s eligibility for Home Care Packages. It is performed by professional health and community care clinicians who visit you at home to evaluate your needs. The result of the assessment will determine which level of Home Care Package you are eligible for.

What does the assessment include?
During the assessment visit, the clinician (usually a nurse, social worker or other health care professional) will ask questions about how well you are managing in your day-to-day life. This will include specifics such as what you can still do for yourself and what you want assistance with. It can be helpful to put some thought into your answers prior to the visit to give the most accurate answers that truly reflect your situation.

How to arrange an Assessment
If you think you might benefit from some assistance, it’s a good idea to have an assessment.
The easiest way to arrange an in house evaluation is to call My Aged Care directly. Over the phone they will be able to tell you what type of assessment you need and book in a date for you.

What happens next?
After your assessment, an Aged Care Assessment Team member will make a formal decision about your care needs,
your eligibility to receive a home care package and the level of home care package that meets your requirements. You are under no obligation to accept the resulting package.

If you are found to be eligible and want to commence a care package the process will go as follows:

  • Receive an approval letter from My Aged Care: This sets out the level of home care package you are approved to receive and your priority for care.
  • Take a place in the national queue: Your place will be determined by your priority for care and the time you have waited for a package.
  • When a home care package becomes available: You will receive a letter from My Aged Care to let you know you have been assigned a package.
  • Find an Approved Care Provider to manage your home care package.

If you have taken the ACA assessment and received a letter from My Aged Care assigning you a Home Care Package – it’s time to look for an Approved Care Provider.

An approved provider has satisfied the Department of Health’s legal and social requirements to administer packages on behalf of consumers. So not only will they give you the best service, they are the only organisations able to host a Home Care Package.

You should inform your chosen approved provider of:

  • What level of home care package has been assigned to you.
  • A unique referral code to give to your chosen approved provider.

As of 28 February 2017, existing Home Care Package holders are free to negotiate the services they receive with any Approved Provider. This means that if you are not happy with the current services of your approved provider, you can swap to one that better suits your needs.

How do I go about swapping providers?

The process of switching providers is managed by My Aged Care. You will have to undertake the following steps:

When you have found a new Approved provider you will need to contact My Aged Care to re-activate your
referral code.
Once activated give the referral code to your new provider.
When that referral code is accepted by your new provider, your current provider will be notified through My AgedCare that you are looking to change providers.
You will also need to give official notice to your current provider and formally agree an end date,
You then have 56 days from the agreed end date to enter into a Home Care Agreement with your new
Approved Provider.

We offer a free over-the-phone assessment, or you can fill in our online form to find out which of our services best suits your needs.

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