About Us

Our care is fit to you

That means your needs are our priority and we’ll be flexible to help you maintain or rediscover your independence in the secure and familiar surroundings of your home. And, we’re 100% transparent about your care – from our very first conversation.

Why Choose Us?

Care so well planned,
it's familiar.

Your Bannister care experience is curated in consultation with you and your family, so your tailored care plan is delivered just as you require, and to the standards you expect.

We take a relationship-
first approach.

Along with consultation, your Bannister care experience is highly personalised and designed around you and your life. A personally-assigned care team means you can keep on top of your care plan consistently, and ensure the care you receive is the care you need.

Cutting through the
jargon to make care.

It can be confusing and frustrating attempting to navigate the jargon in your search for a care provider. At Bannister, the consultation process forms part of an easy-to-follow, step-by-step guide on organising the care you need.

Care you can
bank on.

Bannister’s large team and small coverage area means you’ll always get the care you need – on time, on plan, and exactly when you expect it.

There are three easy steps to start receiving support from Bannister In Home Care:

  • Call us on 1300 368 991, email us at [email protected] or fill out our Contact Form
    to speak to one of our Customer Service Officers who will take your details and get to know your care needs. 
  • Our Customer Service Officer will pass on your information to a Care Coordinator who will give you a call to talk some more and set up a time to visit you for a complimentary in-home assessment. 
  • On the day of your in-home assessment, your Care Coordinator will come to your home to work with you and your family or advocates to come up with a care plan that works for you. We’ll talk about:

Who you are, what you like and don’t like

Your needs and goals for your in home care

Your favourite past and present community activities, pastimes, family history and culture and any other information that will help us deliver your unique care services designed just for you

Any medical conditions that we need to be mindful of

Your family support network and how they will be involved in your care moving forward

Your professional healthcare support network and how to fit this in with your in home care – such as a visiting nurse, physical therapist, dietician, occupational therapist or other healthcare professionals

  • After your home assessment, our team will develop your personalised comprehensive care plan
    to suit your goals and deliver your care in a way that fits you.
  • You read through your care plan and talk with your loved ones to decide if Bannister In Home Care
    is the service provider you want to deliver your home support services.

Your in home care services with Bannister Begin:

From the date your agreement is signed, we get straight to work scheduling your requested services.

It takes time to get this right, we ask for 2 weeks under normal circumstances to make sure we send the most appropriate not the first available. We always strive to provide consistency in staff – a good working relationship is important to achieve positive outcomes through your package.

Questions you may have about eligible expenses are approved by your coordinator – reimbursements and purchases are made within 5 business days of receiving approval.

Your Home Care Package statement will be provided at the start of the month, for the month just passed. You can call our office at any stage to check up-to-day package fund balance.

Your coordinator will schedule reviews with you at appropriate milestones or during changes to your circumstances.

Meeting your goals:

You may already have an idea what you would like to achieve from your Home Care Package or you may need some help in deciding what works for you and how to maximise your funds.

Your Care Coordinator is here to assist you in setting your goals and working together to achieve them. We will conduct regular reviews to ensure all strategies are working to support you in meeting those goals and look at any new goals you would like to set.

Goals are very individual and specific to you. We will guide you on the use of Government funding and develop a budget together to make the most of your Home Care Package funds. This will support you in achieving your goals sooner.

Collaboration for your care:

Most of positive feedback that we receive refers to the speed and ease with which our clients can access their coordinator.

Coordinators working in a collaborative and supportive way is a priority for Bannister In Home Care, something we take pride in. Coordinators are decision makers but they aren’t overly prescriptive, they are able to discuss appropriate strategies and confirm the suitability of your plans – or recommend alternatives. The spirit of flexibility and responsiveness to client preferences is encouraged through all business departments – we are a customer service organisation.

We offer a free over-the-phone assessment, or you can fill in our online form to find out which of our services best suits your needs.

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Talk to Our Team